Care & Policies

Care

Our pieces are made of durable stoneware, and designed for use in the modern home. All glazes except the crackle are safe to use in dishwashers and microwaves. Brass spoons should be hand washed. 

 

Marking & Staining

Many of our glazes are custom formulated with a matte finish, which can be more susceptible to staining and cutlery marking. When possible, we finish the inside of our pieces with a glossy liner to reduce this. If this marking is an issue for you, we recommend regular cleaning with Pierre D’Argent, Bar Keepers Friend or other food-safe soft scrub cleaners. Regular cleaning will greatly reduce or eliminate cutlery marking and staining. 

 

Shipping

With order confirmation, orders usually ship within 5 business days. Upon shipping, you will receive a confirmation email with tracking number. Shipping is done through the USPS unless otherwise noted. We offer international shipping, through the most cost-effective provider. 

 

Returns and exchanges

We accept exchanges for store credit within 7 days of purchase, with valid receipt and in original condition. Customer is responsible for return shipping costs. Sale items and perishables are final sale. 

 

Damages & Lost Packages

If damaged on arrival, please contact us within 7 days of receipt, and include a photo of the damaged item. We will do our best to ship a replacement as soon as possible. If an order is lost or stolen please contact USPS directly with the shipping information. We are not responsible for lost or stolen packages.

 

Custom

When time allows, we love to take on custom projects. If you would like to propose or commission a project, please email us at hello@earthen-shop.com

 

Local Pickup

If you'd prefer to order online and pick up at the shop, feel free to use code LOCAL to waive shipping costs.