Info

Shipping

With stock confirmation your order will be shipped within 7 business days. Upon shipping you will receive a confirmation email with tracking number. Shipping is done through the USPS unless otherwise noted.

Made to Order + Custom Orders

Because each piece is hand thrown, lead time can vary depending on the volume of demand. We estimate anywhere from 4-8 weeks for production and delivery, but often pieces ship much sooner!  Feel free to email us if there is a shape or finish you are interested in that's out of stock on the website.

International Orders

For orders anywhere outside the U.S. please send us an email: hello@earthen-shop.com

Damages

Occasionally, pieces arrive broken in the mail. Please notify us if this is the case, including a photo of the damage and we will do our best to replace it as soon as possible!

Returns

Because we are a small studio and all pieces are made-to-order, we do not provide refunds for wares. If for some reason the work is not to your liking, pieces can be returned within 30 days of purchase for store credit at the shippers expense.

Marking

Many of our pieces are finished in a semi-matte, satin glaze. Scraping cutlery over the surface of a matte glaze can often leave light marking on the surface of your piece. Marking can be more or less noticeable depending on the color of the glaze and the pressure of said cutlery, however you will find over time that these marks tend to blend out into a general patina on your plate or bowl. If this marking is an issue for you, please send us an email to inquire about finishing your piece with a glossy glaze.